Terms.

Who you are buying from

HushWell is a trading name of Sutton Plumbing Ltd, Gas Safe registered (no. 635661). Contact: info@sutton-plumbing.co.uk, 020 3538 1262 (London), 07460 044801 (West Sussex).

Prices

Prices on the website include VAT unless they say “+ VAT”. Payments are taken securely by Stripe – we never see your card details.

New boilers: the fixed price is confirmed after a quick photo check. If the photo check changes the price and you don’t want to go ahead, we refund you in full.

New boilers – paying online

Pay in full: £100 off the fixed price and the earliest free fitting days.

Pay a £250 deposit: the earliest fitting day is 7 days ahead. The balance is paid after the install – we send you a payment link.

Heating back on by 6pm on fitting day – or we pay you £200 (like-for-like boiler swaps).

Changing your mind

You can cancel free of charge up to 48 hours before your fitting or visit day – we refund the deposit or full payment.

Inside 48 hours of the day, the deposit is kept.

Your legal right: you have 14 days from booking to cancel. If you ask us to start within those 14 days and then cancel, you pay for the work already done.

Care plans

Boiler Care: £15 a month, minimum 12 months. Includes the annual boiler service, labour on repairs (parts extra) and one free call-out visit a year. We usually respond within 24 hours, sometimes 48 hours.

Landlord Gas Plan: £14.99 a month per property.

Plans are paid by card every month. After any minimum term you can cancel by telling us.

Booking your day

After you pay we call you to agree the day and time (Mon–Sat, 8am–6pm). Engineers arrive 8–10am for installs.